Your Business Development Partner is your main point of contact and will work closely with you to develop your business for the benefit of you and Hall & Woodhouse. They are your personal business consultant and can advise you on everything from pub investments to the latest trend analysis. Your Business Development Partner will see you at the frequency you request but no less than once every 12 weeks.
MARK JAMES
Director of Business Partnerships & Property
Ian joined H&W in January 2019, with extensive experience in the pub and hospitality industry over the last 25 years. Ian’s area covers the coastal strip from Poole and Wimborne in Dorset, through Hampshire, to Worthing in W.Sussex. Ian’s industry experience includes working as an Area Manager for Whitbread Inns and Punch, and running his own small pub company with a colleague.
Peter joined Hall & Woodhouse's Managed House division as a Business Development Manager at the beginning of 2020 before moving to Business Partnerships in Autumn 2023. Peter has developed a wealth of knowledge and experience in the hospitality sector over the last 20 years, from starting his journey as a Kitchen Assistant, progressing to running both private and branded businesses within the casual dining sector, and creating and co-owning a Deli/Bistro.
Izzy joined Hall & Woodhouse as a Business Development Partner in March 2025 to support our Business Partners in the South West. Izzy has worked in hospitality for over 18 years with well known brands and independent businesses, in multi-site operational roles and specialises in business growth.
All of our Business Development Partners have a minimum of 5 years’ experience in the licensed trade industry or have been educated to degree level. Within the first 24 months of their appointment, they are required to undertake appropriate training including; application of the UK Pub Sector Tenanted Code (1-499 Tied Pubs), procedures for rent reviews and production of Fair Maintainable Rent assessments. To ensure their skills and knowledge remain up to date, our Business Development Partners undertake appropriate training courses to ensure that they are always best placed to provide you with the support you require.
Approximately two weeks prior to the date on which you take occupation of your pub, we will arrange for you to meet with your Business Development Partner for a Pre-Change Meeting.
At this meeting, you will discuss:
The first year in your new pub will be the most challenging, as you are getting to grips with building your business and managing all your overheads and cash flow effectively. To aid your journey you will have a structured program of visits throughout your first year. During these visits our Business Development Partners will assess how the business is progressing and agree any further action or support you require.
Your Business Development Partner will conduct business development meetings (BDM’s) with you with standardised agendas at the end of months one, three, six, nine and twelve, to review your progress, in addition to their normal routine visits. These meetings will be minuted and you will receive a copy of these minutes detailing agreed discussion points and actions.
Hankridge Way, Riverside, Taunton, Somerset, TA1 2LR
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Brentmoor Road, West End, Surrey, GU24 9QG
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The Square, Mere, Wiltshire, BA12 6DR
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