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Tony has been with H&W for over 26 years, both as a General Manager for 5 pubs, and as a Regional Manager for the last 15 years. He now has a hybrid role looking after the London Managed Houses and an area of Business Partnerships spanning from Central London, through the Home Counties to Wiltshire. Tony provides a wealth of operational and retail expertise to both operating arms of H&W.
Ian joined H&W in January 2019, with extensive experience in the pub and hospitality industry over the last 25 years. Ian’s area covers the coastal strip from Poole and Wimborne in Dorset, through Hampshire, to Worthing in W.Sussex. Ian’s industry experience includes working as an Area Manager for Whitbread Inns and Punch, and running his own small pub company with a colleague.
Foggy has left and returned to H&W 3 times now! He first joined in 2001 as a Business Partner, and has been involved in our Managed estate as a Regional Manager and most recently as ‘Head of Country Pubs’. Foggy has extensive experience in the pub, leisure and hospitality industries, having previously worked with Bass, Whitbread, Allied and Top Rank. His area covers predominantly W.Sussex.
All of our Business Development Partners have a minimum of 5 years’ experience in the licensed trade industry or have been educated to degree level. Within the first 24 months of their appointment, they are required to undertake appropriate training including; application of the UK Pub Sector Tenanted Code (1-499 Tied Pubs), procedures for rent reviews and production of Fair Maintainable Rent assessments. To ensure their skills and knowledge remain up to date, our Business Development Partners undertake appropriate training courses to ensure that they are always best placed to provide you with the support you require.
Approximately two weeks prior to the date on which you take occupation of your pub, we will arrange for you to meet with your Business Development Partner for a Pre-Change Meeting.
At this meeting, you will discuss:
The first year in your new pub will be the most challenging, as you are getting to grips with building your business and managing all your overheads and cash flow effectively. To aid your journey you will have a structured program of visits throughout your first year. During these visits our Business Development Partners will assess how the business is progressing and agree any further action or support you require.
Your Business Development Partner will conduct business development meetings (BDM’s) with you with standardised agendas at the end of months one, three, six, nine and twelve, to review your progress, in addition to their normal routine visits. These meetings will be minuted and you will receive a copy of these minutes detailing agreed discussion points and actions.